Tewart Online Training

2018 Modules



Sessions

Asking for the appointmentAsking for the appointment

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Asking for the appointment


Asking for the appointment – How to get a customer in before they have an opportunity to shop elsewhere


Appointment ArrivalAppointment Arrival

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Appointment Arrival


Appointment Arrival – The customer arrives, greeted by a manager and handed off to a sales person


Confirmation of AppointmentConfirmation of Appointment

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Confirmation of Appointment


Confirmation of appointment – Who will confirm from the dealer and when we should confirm


Internet LeadsInternet Leads

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Internet Leads


Internet leads – What 4 things should happen within the first 15 minutes of the lead coming into the CRM


Smile When you DialSmile When you Dial

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Smile When you Dial


Smile when you dial – building trust, rapport and slowing the customer down from the beginning


Internet LeadsInternet Leads

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Internet Leads


Internet leads – Qualifying questions that put the customer first!


Staffing a BDCStaffing a BDC

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Staffing a BDC


Staffing a BDC – One of the most common mistakes dealers make is understaffing


BDC Morning AgendaBDC Morning Agenda

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BDC Morning Agenda


BDC Morning Agenda – Prioritization of tasks the first hour


BDC Evening AgendaBDC Evening Agenda

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BDC Evening Agenda


BDC Evening Agenda – Prioritization of tasks the last hour


Save A Deal MeetingsSave A Deal Meetings

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Save A Deal Meetings


Save A Deal Meetings – A must for a BDC Manager and what to review

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