Tewart Online Training

2018 Modules



Sessions

Asking for the appointment iconAsking for the appointment

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Asking for the appointment

Asking for the appointment – How to get a customer in before they have an opportunity to shop elsewhere


Appointment Arrival iconAppointment Arrival

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Appointment Arrival

Appointment Arrival – The customer arrives, greeted by a manager and handed off to a sales person


Confirmation of Appointment iconConfirmation of Appointment

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Confirmation of Appointment

Confirmation of appointment – Who will confirm from the dealer and when we should confirm


Internet Leads iconInternet Leads

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Internet Leads

Internet leads – What 4 things should happen within the first 15 minutes of the lead coming into the CRM


Smile When you Dial iconSmile When you Dial

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Smile When you Dial

Smile when you dial – building trust, rapport and slowing the customer down from the beginning


Internet Leads iconInternet Leads

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Internet Leads

Internet leads – Qualifying questions that put the customer first!


Staffing a BDC iconStaffing a BDC

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Staffing a BDC

Staffing a BDC – One of the most common mistakes dealers make is understaffing


BDC Morning Agenda iconBDC Morning Agenda

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BDC Morning Agenda

BDC Morning Agenda – Prioritization of tasks the first hour


BDC Evening Agenda iconBDC Evening Agenda

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BDC Evening Agenda

BDC Evening Agenda – Prioritization of tasks the last hour


Save A Deal Meetings iconSave A Deal Meetings

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Save A Deal Meetings

Save A Deal Meetings – A must for a BDC Manager and what to review