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Asking for the appointment – How to get a customer in before they have an opportunity to shop elsewhere
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Appointment Arrival – The customer arrives, greeted by a manager and handed off to a sales person
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Confirmation of appointment – Who will confirm from the dealer and when we should confirm
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Internet leads – What 4 things should happen within the first 15 minutes of the lead coming into the CRM
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Smile when you dial – building trust, rapport and slowing the customer down from the beginning
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