Tewart Online Training

2018 Modules



Sessions

Communication MethodsCommunication Methods

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Communication Methods


Communication Methods – calls, text message, video emails maximize contact with customer and we must communicate the way they prefer


BDC Basic RatiosBDC Basic Ratios

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BDC Basic Ratios


BDC Basic Ratios – Contact Ratio, Appt set ratio, Appt show ratio, sold ratio


What a GM or Owner can do to audit a BDC


What a GM or Owner can do to audit a BDC – mystery shop them, pull 10 random customers out of the CRM to listen to calls and see if they have been followed up with consistently


A Successful BDC Tool KitA Successful BDC Tool Kit

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A Successful BDC Tool Kit


A Successful BDC tool kit – Buy in from the top, proper training, the right tools (CRM and equipment)


BDC OpportunitiesBDC Opportunities

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BDC Opportunities


BDC Opportunities – Internet leads, phone ups, unsold customers, equity customers


CRM Set UpCRM Set Up

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CRM Set Up


CRM – set up correctly with automated follow up for maximum productivity daily


CRM ReportingCRM Reporting

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CRM Reporting


CRM reporting – what should be in a report for sales floor and BDC, have reports emailed automatically so management doesn’t have to sort and filter the CRM


CRM Power UserCRM Power User

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CRM Power User


CRM Power User – What this employee can do in house to ensure consistent and accurate usage


CRM Must Have’sCRM Must Have’s

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CRM Must Have’s


CRM Must Have’s – texting, mobile app, integration with other programs


Choosing a CRMChoosing a CRM

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Choosing a CRM


Choosing a CRM – CRM must show you capabilities, not tell you, 3 references, and what they are responsible for and what the dealership is responsible for

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