Tewart Online Training

2018 Modules



Sessions

Communication Methods iconCommunication Methods

Preview Available

Communication Methods

Communication Methods – calls, text message, video emails maximize contact with customer and we must communicate the way they prefer


BDC Basic Ratios iconBDC Basic Ratios

Preview Available

BDC Basic Ratios

BDC Basic Ratios – Contact Ratio, Appt set ratio, Appt show ratio, sold ratio


What a GM or Owner can do to audit a BDC

What a GM or Owner can do to audit a BDC – mystery shop them, pull 10 random customers out of the CRM to listen to calls and see if they have been followed up with consistently


A Successful BDC Tool Kit iconA Successful BDC Tool Kit

Preview Available

A Successful BDC Tool Kit

A Successful BDC tool kit – Buy in from the top, proper training, the right tools (CRM and equipment)


BDC Opportunities iconBDC Opportunities

Preview Available

BDC Opportunities

BDC Opportunities – Internet leads, phone ups, unsold customers, equity customers


CRM Set Up iconCRM Set Up

Preview Available

CRM Set Up

CRM – set up correctly with automated follow up for maximum productivity daily


CRM Reporting iconCRM Reporting

Preview Available

CRM Reporting

CRM reporting – what should be in a report for sales floor and BDC, have reports emailed automatically so management doesn’t have to sort and filter the CRM


CRM Power User iconCRM Power User

Preview Available

CRM Power User

CRM Power User – What this employee can do in house to ensure consistent and accurate usage


CRM Must Have’s iconCRM Must Have’s

Preview Available

CRM Must Have’s

CRM Must Have’s – texting, mobile app, integration with other programs


Choosing a CRM iconChoosing a CRM

Preview Available

Choosing a CRM

Choosing a CRM – CRM must show you capabilities, not tell you, 3 references, and what they are responsible for and what the dealership is responsible for